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Frequently Asked Questions

Jerry Graham Auto Body has been a trusted name in the community for nearly five decades. Let’s find what you are looking for!

We specialize in certified collision repair, related paint services and safety system calibration. Our technicians are trained and equipped to handle all aspects of collision repair, including paintless dent repair (PDR).

Jerry Graham has proudly served the Santa Cruz County community since July 1976, establishing a legacy of excellence and dedication to our customers. Learn more about our iconic history.

Absolutely. All our technicians are manufacturer-certified and expertly trained, ensuring your car receives the highest level of care and expertise.

Yes! While we offer paint services as part of our collision repair process, we cater to both cosmetic and repair-based paint needs.

We proudly use AkzoNobel automotive paint because it has one of the best color matches available. Our painters are trained to tint and blend all colors to match the original finish.

We’re always here to help. If you have any questions or concerns post-service, please reach out to us, and we’ll be happy to assist. See each of our locations.

Yes, we’re factory certified with multiple car brands. We strictly follow manufacturers’ recommendations and guidelines for all repairs.

Generally, no. You, as the car owner, can choose to get multiple estimates if you would like, but unless your policy states otherwise, you are not required to obtain more than one estimate.

You can schedule an appointment online through our website or call any of our six convenient locations. Find the Jerry Graham Auto Body closest to you.

Once your vehicle is under our care, Jerry Graham Auto Body provides regular updates on the repair status of your car, ensuring you’re informed every step of the way.

You are. You may direct your insurance company to pay the repair shop directly, but the payment must be in the hands of the repair facility when you pick up your vehicle. Keep in mind, you are the customer and/or the insured. The repair shop owner looks to you for payment and you look to the insurance company for payment.

Each service concludes with a rigorous quality assurance check. Our commitment is to ensure all repairs uphold Jerry Graham Auto Body’s high standards.

In California, consumers’ rights regarding collision repair facilities are protected under the California Insurance Code, specifically Section 758.5. This law states that insurance companies cannot require an insured to use a specific auto repair shop for repairs. Instead, the insured or claimant has the right to choose the repair facility they prefer. This ensures that consumers have the freedom to select a repair shop they trust and feel comfortable with for their vehicle repairs.

No. While insurers may encourage the use of DRP facilities, they are not allowed to require consumers to use a specific repair shop. Consumers have the right to choose a repair facility, and insurers cannot require the use of a specific facility.

If necessary, make a claim with an insurance company, whether it’s yours or the other driver’s. Take your vehicle to a reputable repair shop for an estimate. Talk to the estimator about how to proceed from there. If you’re able to leave your car at the shop, call the insurance company to advise them of the vehicle’s location.